30 Day Satisfaction Guarantee

If, within 30 days of order delivery date, you are unsatisfied for any reason, you may return your purchase of any red light therapy product to us for a refund.  

When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to EquiSol. International shipping charges are non-refundable. Products must be returned in their original packaging with all included accessories or the shipment will be refused. A refund will be issued after the product is received and inspected by EquiSol for damage or missing accessories. If the returned product is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender. 

Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any elective returned purchases.  Any additional shipping or insurance fees that were originally charged at the time of order placement are non-refundable. The product(s) must be received at our returns center by the 30th day from when the it was originally received. If a blanket or other red light therapy product is received outside of this period, it will be automatically returned to sender.  A blanket and/or product is deemed "open box" or "used" the moment that the shipment is received by the recipient and/or signed for, regardless of usage and therefore is subject to any and all restocking fees if returned.  

No exceptions.

To initiate an elective return, a customer must contact EquiSol Customer Support in writing via email for a return authorization and further instructions. If a product return is sent without prior notice or authorization, EquiSol will not be responsible for lost merchandise.

Any shipment within the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a $50 per parcel restocking fee for shipping/warehousing/receiving charges. Any international returned shipment will incur a 20% restocking fee on the original purchase price.  For any returned shipment either domestic or international, initial shipping fees and/or additional shipping insurance policies are non-refundable.